How do I import my health records?+
myCARI currently connects to Epic MyChart, used by 250+ million patients at hospitals and clinics across the US. You authenticate directly with your healthcare provider using OAuth 2.0—your credentials are never stored by myCARI. Once authenticated, you choose which records to import. Support for additional providers is coming soon.
Who can see my health data?+
Only the people you explicitly authorize. When you add someone to your care team, you grant them specific permission levels. You can choose to share medications, appointments, vitals, or other categories—and you can revoke access at any time. myCARI never shares your data without your explicit consent.
How do I control what my care team can access?+
Each care team member receives only the access level you authorize. Permission levels include familyBasic (limited view), familyFull (complete access), and caretakerStandard (professional caregiver access). You can modify these permissions at any time through the app's settings.
Is my health data secure?+
Yes. myCARI is built on HIPAA-compliant infrastructure using Google Cloud Platform. Your data is encrypted with AES-256 encryption both at rest and in transit. We maintain full audit trails, implement multi-container isolation, and never sell your data to anyone. Ever.
How many family members can I add?+
Unlimited! You can add as many care team members as you need—and they all get free access. Whether it's siblings coordinating care for parents, or a professional caregiver managing multiple patients, everyone joins free. You just control what each person can see.
What's the difference between Wellness Mode and Care Mode?+
Wellness Mode features a vibrant, data-rich interface designed for fitness enthusiasts tracking workouts, nutrition, and health metrics. Care Mode activates an accessibility-first design with 1.5x larger text and 80pt touch targets, perfect for elderly users or anyone who prefers larger, easier-to-read displays.
Does myCARI work with Apple Watch and Oura Ring?+
Yes. Apple Watch and the Oura Ring (Gen 3 & Gen 4) are verified at launch — Apple Watch adds fall detection, SOS, ECG, overnight SpO2, and workout tracking, while Oura covers heart rate, HRV, body temperature, SpO2, and sleep. myCARI also reads health data from any device that syncs to Apple Health, including WHOOP, Garmin, the Hume Band, and Fitbit (verification in progress). Verified support varies by device — myCARI reads any metric written to Apple Health.
Do I need an Apple Watch to use myCARI?+
No. Apple Watch unlocks the most features — ECG, fall detection, gait/mobility insights, and overnight SpO2 — but most of myCARI works on your iPhone alone or with any wearable that writes to Apple Health, including the Oura Ring, WHOOP, Garmin, Hume Band, and Fitbit. We will never tell you to spend $400 on a wearable to get value from the app.
Does myCARI work with my CGM?+
Yes. myCARI is verified with Abbott Lingo, Dexcom Stelo, and the FreeStyle Libre 3 via LibreLinkUp, and works with any CGM that writes blood glucose to Apple Health. It merges readings across all of your sources, deduplicates by timestamp, and presents one unified history — so if you switch sensor brands, your full history stays intact. With a connected CGM, myCARI also builds your personal Foods That Spike You list from the glucose response after each logged meal.
Is there a free trial?+
Yes, myCARI offers a 30-day free trial with full access to all premium features for first-time subscribers. No credit card required to start. At the end of 30 days, you'll be moved to the Free Tier unless you subscribe. Note: the free trial is only available once — if you've previously subscribed and cancelled, resubscribing begins a paid billing cycle immediately. Your health data is never deleted.
What happens after the free trial?+
After your 30-day trial ends, you're automatically moved to the Free Tier if you don't subscribe. Free Tier includes: tracking up to 3 medications, up to 3 appointments, Apple Health sync, and vital tracking. Premium features like the Daily Health Briefing, Meal Tracker, glucose-response insights, unlimited medications and appointments, Epic MyChart import, and inviting care team members require a subscription ($9.99/month or $79.99/year).
Is my care team membership free?+
Yes! If you're invited to join someone's care team, you can view their health data, receive SOS alerts, and send messages for FREE forever—no subscription required. First-time users get a 30-day trial of premium features for their own health tracking. After that, you only need to subscribe if you want premium features for your own account.
What is the refund policy?+
Monthly subscriptions are non-refundable once the billing period begins. Annual subscriptions are non-refundable with no prorated refunds for unused time. Exceptions may be made for technical issues, billing errors, or within 14 days of your first-ever subscription. For App Store purchases, refund requests must be submitted directly to Apple.
myCARI by MLPipes
